FAQ
Frequently Asked Questions
Need help? We’ve got answers.
Products & Installation
Q: Are your products easy to install for DIY customers?
A: Yes! Most of our products are DIY-friendly and come with installation guides. We also offer tech support to help walk you through the process.
Q: Do you offer professional installation services?
A: We we have licensed technicians in select regions. Contact us for availability in your area or recommendations.
Q: Can I use your cameras with my existing system?
A: Many of our products are compatible with common DVRs and NVRs. Check the product details or contact us for compatibility help.
Orders & Shipping
Q: How long does shipping take?
A: Most orders ship within 1–2 business days. Delivery times range from 3–7 days depending on your location and shipping method.
Q: Do you offer express or same-day shipping?
A: Yes, expedited shipping is available at checkout. For urgent orders, call us to confirm availability.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number by email. You can also log in to your account to view order status.
Returns & Warranty
Q: What’s your return policy?
A: Most items can be returned within 14 days of delivery if they are unused and in original packaging.
Q: Do your products come with a warranty?
A: Yes, most products come with a manufacturer warranty (typically 1 year). Extended warranties may be available on select items. 30 Days on used itesms.
Q: What if I receive a damaged or defective item?
A: Contact us immediately at sales@digitalinnovation.info. We’ll arrange a replacement or refund as quickly as possible.
Business, Bulk, and Custom Orders
Q: Do you offer discounts for bulk or business orders?
A: Yes! We offer custom pricing for large orders, contractors, schools, and places of worship. Contact sale@digitalinnovation.info for a quote.
Q: Can you design a custom security system for my building?
A: Absolutely. Our team can recommend, configure, and deliver a complete system tailored to your space and budget.
Support & Contact
Q: How do I reach customer service?
A: You can call us at 215-248-5001, email us at sales@digitalinnovation.info.
Q: Do you offer tech support after I buy?
A: Yes, we’re here to help with setup, troubleshooting, and product use — even after your purchase is complete.